For over two decades, Erica Castner has helped business owners and service providers improve their teams, communication, and processes. She is passionate about assisting organizations to improve their workforce or enhance the client experience. In addition to working with small business owners, Erica has had the privilege of working with (and for) nationally recognized brands such as Lancome Cosmetics, Victoria's Secret, Dress for Success, FUEL, and Miss America Organization, just to name a few. She has been featured as a guest contributor to over 200 podcasts, articles, and stages including USA Today, Thrive Global, ABC, CBS, Huffington Post, and Digital Footprint Conference.